by Brett Evanson | Oct 2, 2024 | Podcast
A 6–7% attrition rate at a sales contact center sounds impossible—until you hear how Squeeze built it. Jacob Thorpe, Carson Poppenger, and Justin Jump break down the recruiting filters, incentive structures, and accountability systems that make it real. Listen...
by Brett Evanson | Sep 25, 2024 | Podcast
With mortgage rates finally easing and TCPA one-to-one consent rules arriving in January, the window to fix your lead economics is closing fast. Jacob Thorpe, Carson Poppenger, and Nate Cay lay out the three ROI buckets every consumer-direct mortgage team must...
by Brett Evanson | Sep 18, 2024 | Podcast
Deciding between an in-house call center and an outsourced partner is one of the most consequential — and most misunderstood — choices a sales-driven company can make. The Squeeze team maps out the real cost drivers, red flags, and green lights that should guide that...
by Brett Evanson | Sep 11, 2024 | Podcast
Bad handoffs, zero reporting, and commission breath are quietly killing close rates. The Squeeze crew — Carson Poppenger, Jake Thorpe, Justin Jump, and Nate Cay — break down the real culprits behind stalled sales processes and share battle-tested frameworks any...
by Brett Evanson | Sep 4, 2024 | Podcast
Squeeze's Director of Training & Development, Justin Jump, breaks down the exact frameworks — from "new hire goggles" to a 10-course team-lead curriculum — that get 87% of brand-new agents hitting bonus in their very first pay period. Listen...
