by Brett Evanson | Aug 27, 2025 | Podcast
The IVR "customer entrapment" era is ending. Richard Steeves, SVP of Global Partnerships at LivePerson, breaks down how conversational AI and agentic platforms are turning reactive contact centers into proactive, revenue-generating engines — without...
by Brett Evanson | Aug 20, 2025 | Podcast
Problems aren't the enemy — they're the roadmap. The Squeeze leadership team shares the frameworks they use every day to align incentives, stay ahead of issues, and deliver measurable outcomes for consumer-direct brands. Listen wherever you get your podcasts...
by Brett Evanson | Aug 13, 2025 | Podcast
Healthcare plans can no longer wait for members to come to them — proactive, omnichannel outreach is now the growth lever. Carson Poppenger, Jacob Thorpe, and James Cook of Squeeze break down exactly how to build the engine that books, confirms, and shows appointments...
by Brett Evanson | Aug 6, 2025 | Podcast
Reactive account management is a liability — the snowball becomes an avalanche. Jacob Thorp and Carson Papinger of Squeeze unpack the mindset, systems, and communication habits that separate true client advisers from glorified task-runners. Listen wherever you get...
by Brett Evanson | Jul 30, 2025 | Podcast
AI voice agents are flooding the contact center market, but most companies deploying them are skating past serious legal and brand risks. The Squeeze team cuts through the hype with hard-won operational experience — and a real-world example of AI done right. Listen...
