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What is a Call Center?
The hallmark of a great company is exceptional customer service. They say the customer is king, and who doesn’t want to be treated like royalty?
Within a single company, there are a million different ways to provide a customer with great service. As the key point of contact between business and consumer, call center services are an integral part of any thriving business and a large part of maintaining customer satisfaction.
But what exactly is a call center? How do they work, and why are they important?
Creating an Exceptional Sales Experience Within the 5 Steps of the Sales Process
Your sales experience can make or break your company. Leave the consumer with a bad taste in their mouth and they won’t close.
But if you provide them with a delectable encounter that really stands out from the crowd, chances are they’ll buy and come back for more.
So how do you create an exceptional sales experience that builds your brand, boosts customer loyalty, and increases revenue?
Contact Center VS Call Center: How Are They Different and Why Should You Care?
Contact centers and call centers offer services necessary for the growth and flourishing of any company.
While contact center and call center are often used interchangeably, if you want to get technical about it (and we know you do, you smart human you), there are differences between the two.
Want to know what those are?
Well, you’ve come to the right place.
Top 5 Tips to Maximize Lead Conversion
When it comes to business strategy, maximizing lead conversion is at the top of the priority list.
But the whole journey of lead generation, nurturing, and conversion is quite the process, to say the least. And while everyone has their own opinion and ideas regarding best practices, there are some tips that are just too good to be ignored.
Interested? Check out our top five tips to maximize your lead conversion rates.
What is a BDR and Why Does Your Company Desperately Need Them?
BDR stands for business development representative. They are part of a company’s sales team tasked with the responsibility of prospecting, qualifying, and nurturing leads. A BDR optimizes the sales process and is an integral part of any successful business growth strategy. They heighten productivity and help create a smooth business process from beginning to end.
Read on to learn more about the awesomeness that is a BDR!
Top 10 Tips for Choosing the Best Call Center
So your business is expanding and you’re in desperate need of outsourcing tasks to make the most of your time, team, and resources. Or maybe you’re a well-established company, but gaps in your processes are costing you dearly with every passing day.
We want to see you and your potential call center partner ride into the glowing sunset of business success. So we put together 10 tips to help you get off on the right foot and make a solid match that will bring you many years of happiness and prosperity.
Sales Calls: The 5 Key Pillars of Stellar Phone Scripts
The first few seconds of a sales call can mean the difference between a sale or a fail.
…No pressure.
Lucky for you, we’ve put together the five key pillars of building stellar phone scripts. You can then flesh out, customize, and modify these points with skill in real-time depending on your specific customer and their response.
Get ready to encourage engagement and win a positive response from your prospect…#LikeABoss.